"maya batch stopped working"

[anon69796185]

Hi

A render we’ve sent that keeps tripping over on our farm, resulting in the “maya batch stopped working” popup.
some frames with render at 2min and other’s 12hours for example.
Any idea’s what might be causing this?
Here’s the log:

Best,
Connor

=======================================================
Full Log

2014-12-17 09:19:16: BEGIN - RVIS02\visual
2014-12-17 09:19:16: 0: Loaded plugin: MayaBatch
2014-12-17 09:19:16: 0: Task timeout is disabled.
2014-12-17 09:19:16: 0: Loaded job: master_v02_ao - ext_shot_001 (54914584a99d173a58fb073f)
2014-12-17 09:19:16: 0: INFO: Executing plugin script C:\Users\visual.CORPORATE\AppData\Local\Thinkbox\Deadline6\slave\RVIS02\plugins\54914584a99d173a58fb073f\MayaBatch.py
2014-12-17 09:19:16: 0: INFO: About: Maya Batch Plugin for Deadline
2014-12-17 09:19:16: 0: INFO: The current environment will be used for rendering
2014-12-17 09:19:16: 0: INFO: Rendering with Maya version 2014.0
2014-12-17 09:19:16: 0: INFO: Enforcing 64 bit build of Maya
2014-12-17 09:19:16: 0: INFO: Setting PYTHONHOME to C:\Program Files\Autodesk\Maya2014\Python for this session
2014-12-17 09:19:16: 0: INFO: Starting monitored managed process MayaBatch
2014-12-17 09:19:16: 0: INFO: Stdout Handling Enabled: True
2014-12-17 09:19:16: 0: INFO: Popup Handling Enabled: True
2014-12-17 09:19:16: 0: INFO: Using Process Tree: True
2014-12-17 09:19:16: 0: INFO: Hiding DOS Window: True
2014-12-17 09:19:16: 0: INFO: Creating New Console: False
2014-12-17 09:19:16: 0: INFO: Enforcing 64 bit build of Maya
2014-12-17 09:19:16: 0: INFO: Executable: “C:\Program Files\Autodesk\Maya2014\bin\MayaBatch.exe”
2014-12-17 09:19:16: 0: INFO: Argument: -prompt -file “V:\project_data\2171_FIFA_Stadium_Lusail_02\3D_Mod\FV-4850\3D_Film\master_v02_ao.mb” -proj “V:/project_data/2171_FIFA_Stadium_Lusail_02/render/FV-4850/Render_Film/seq/3d/”
2014-12-17 09:19:16: 0: INFO: Startup Directory: “C:\Program Files\Autodesk\Maya2014\bin”
2014-12-17 09:19:16: 0: INFO: Process Priority: BelowNormal
2014-12-17 09:19:16: 0: INFO: Process Affinity: default
2014-12-17 09:19:16: 0: INFO: Process is now running
2014-12-17 09:19:16: 0: Plugin rendering frame(s): 248
2014-12-17 09:19:17: 0: INFO: Waiting until maya is ready to go
2014-12-17 09:19:23: 0: STDOUT: mental ray for Maya 2014
2014-12-17 09:19:23: 0: STDOUT: mental ray: version 3.11.1.4, Jan 25 2013, revision 189569
2014-12-17 09:19:24: 0: STDOUT: mel: READY FOR INPUT
2014-12-17 09:19:25: 0: INFO: Rendering with arnold
2014-12-17 09:19:25: 0: INFO: Rendering to network drive
2014-12-17 09:19:25: 0: INFO: Creating melscript to execute
2014-12-17 09:19:25: 0: INFO: Executing script: C:\Users\visual.CORPORATE\AppData\Local\Temp\tmp9590.tmp
2014-12-17 09:19:25: 0: INFO: Waiting for script to finish
2014-12-17 09:19:25: 0: STDOUT: mel: Error: file: C:/Users/visual.CORPORATE/AppData/Local/Temp/tmp9590.tmp line 39: Cannot load scene. Please check the scene name.
2014-12-17 09:19:26: 0: An exception occurred: Error in RenderTasks: Strict error checking on, caught the following error or warning.
2014-12-17 09:19:26: mel: Error: file: C:/Users/visual.CORPORATE/AppData/Local/Temp/tmp9590.tmp line 39: Cannot load scene. Please check the scene name.
2014-12-17 09:19:26: If this error message is unavoidable but not fatal, please email support@thinkboxsoftware.com with the error message, and disable the Maya job setting Strict Error Checking.
2014-12-17 09:19:26: at Deadline.Plugins.ScriptPlugin.RenderTasks(String taskId, Int32 startFrame, Int32 endFrame, String& outMessage, AbortLevel& abortLevel) (Deadline.Plugins.RenderPluginException)

[dwallbridge]

Hello,

I looked over our history with this error on line 39, and it looks like the issue is either with the node not being able to open the file, or that if Maya has “Selective preload” on, in the node/workstation, it will immediately fail. Can you verify or rule out either of these? Thanks.

Cheers,

Dwight

[anon69796185]

Hi Dwight

I sent another job and managed to fix a few of the errors, some of which were down to maya not loading the plugin for some reason.

With regards to “selective preload” settings, see image “import settings.jpg”.

For the “cannot load scene” error, I opened up two of the blades and tried to open the file but failed. this was odd as I managed to open the scene on a few of the work stations with no trouble. I rebuilt the scene importing the references into a clean scene and I can now open the file everywhere, maybe it was just something buggy in the file.

Something else that seems odd is frame lag, for some reason frames have been getting stuck at 0%, trying to render for upto 13 hours when the actual frame times are only a few minutes, even though there are no errors. see “frameLag.jpg” for this. (the images shows a few error. these were due to maya not loading the plugin, which i have solved now)

I have also been getting another error one of the work stations I cant quite work out, see taskReport_02.txt.

Thanks in advance!
Connor


taskReport_02.txt (2.42 MB)

[dwallbridge]

Hello,

I am glad to hear that you worked out the issue with that Maya job.

For the long renders you are seeing, can you locate the deadlineslave log file(help menu in either monitor or slave on the node, then explore log folder) from the time this occurred, and either post the logs here, or email them to support@thinkboxsoftware.com?

For the last issue, it looks like there is an issue with Arnold, as the error reads “Plug-in, “mtoa”, was not found on MAYA_PLUG_IN_PATH.” and tells us that there is an issue finding that value. There were also lots of errors with Arnold, which should clear up once it can load.

Cheers,