Maya Black Renders

Deadline
1

Hi everybody,

We’ve recently been having rendering problems, where some frames renders black.
We’re using Maya 2023.3 and Vray 6.10. Everything seems to be rendering finely, but all of the sudden some of the frames renders black. There’s no errors in the job log and we can’t seem to figure out what the problem is.

We’ve batch rendered locally in Maya without any problems. It seems to be a Deadline thing.

At first computer “VFX08” was the one having problems. We then did an old fashion restart of the computer and now it seems to be “VFX07” that’s causing the problem.

DeadlineTest_BlackRenders_01
DeadlineTest_BlackRenders_011920×913 437 KB

DeadlineTest_BlackRenders_02
DeadlineTest_BlackRenders_021920×920 437 KB

We do’nt really know where to look to find the problem that’s causing this. Hopefully someone can help. Thank you very much!

2

Hello

Thanks for reaching out. Seem like an issue with assets storage paths?

After the restart you are still able to reproduce the issue on VFX07 right? To troubleshoot further please follow below:

  • Submit the same job with MayaBatch disabled, there’s an option in the submitter “Use Batch Plugin” uncheck it. The job will now render via MayaCmd Plugin and will print the actual command line arguments to render the job out side of Deadline.
  • Now Look for Full Command in the job report (right click the job> View Job Reports> See the errored tasks> Ctrl+F to search for the word “Full Command”).
  • Copy this full command and run it on the same render node (by logging inside as the same user under which the render ran) which has failed the task via cmd/terminal.
  • If you get the same error it means you are able to reproduce the issue outside of Deadline and the scene/assets/render node need to be fixed.

More info is here: Troubleshooting — Deadline 10.2.1.1 documentation

3

Hello,

Thank you. I’ve followed the steps, but I’m still a bit confused.
And yes, after the restart the problem still occurs - either black frames or sometimes without diamonds (The asset has diamonds on it).

I submitted the job with MayaBatch disabled and without submitting the file. While rendering it just seems to be stuck on the first frame - The worker seems to have rendered 100%, but seems to be stuck and won’t start on the next frames.

There’s no Job Report while rendering unless we cancel the render/closes the Worker.

There seems to be to Full Command in the report:

2023-06-19 14:38:36: 0: INFO: Full Command: “C:\Program Files\Autodesk\Maya2023\bin\MayaBatch.exe” -prompt -proj “Y:/4937_Angel/3D/Maya/Maya”

2023-06-19 14:38:46: 0: INFO: Full Command: “C:\Program Files\Autodesk\Maya2023\bin\Render.exe” -r vray -threads 0 -x 1920 -y 1336 -rl rs_Turtle -s 1001 -e 1001 -b 1 -rd “Y:/4930_IND2/3D/Maya/images” -im “TestRenders/SC_20_SH_83_01///_” -proj “Y:/4930_IND2/3D/Maya” “Y:\4930_IND2\3D\Maya\scenes\SC_20_SH_83_01_v017.mb”
2023-06-19 14:38:46: 0: INFO: Startup Directory: “C:\Program Files\Autodesk\Maya2023\bin”

The project should be the “IND2”. I’m not sure why the first Full Command has the “Angel” project.
Could that be the problem?

There seems to be some errors with a plugin:

2023-06-19 14:38:57: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:57: 0: STDOUT: ModuleNotFoundError: No module named ‘pymel’
2023-06-19 14:38:57: 0: STDOUT: Running submission script “C:/Users/Surpreeze/AppData/Local/Thinkbox/Deadline10/cache/KbVr8kelu8VLSGAlfyFlaRh7w/submission/Maya/Main/SubmitMayaToDeadline.mel”
2023-06-19 14:38:58: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:58: 0: STDOUT: Error: line 1: RuntimeError: file line 1: Plug-in, “ngSkinTools2”, was not found on MAYA_PLUG_IN_PATH.
2023-06-19 14:38:58: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:58: 0: STDOUT: Warning: line 1: Unrecognized node type for node ‘MayaNodeEditorSavedTabsInfo’; preserving node information during this session.
2023-06-19 14:38:58: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:58: 0: STDOUT: Warning: line 1: Unrecognized node type for node ‘hyperShadePrimaryNodeEditorSavedTabsInfo’; preserving node information during this session.
2023-06-19 14:38:58: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:58: 0: STDOUT: Warning: line 1: Unrecognized node type for node ‘hyperShadePrimaryNodeEditorSavedTabsInfo’; preserving node information during this session.
2023-06-19 14:38:59: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:59: 0: STDOUT: Warning: line 1: Unrecognized node type for node ‘ngSkinToolsData_skinCluster16’; preserving node information during this session.
2023-06-19 14:38:59: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:59: 0: STDOUT: Warning: line 1: Unrecognized node type for node ‘ngSkinToolsData_skinCluster242’; preserving node information during this session.
2023-06-19 14:38:59: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:59: 0: STDOUT: Warning: line 1: Unrecognized node type for node ‘ngSkinToolsData_skinCluster318’; preserving node information during this session.
2023-06-19 14:38:59: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:59: 0: STDOUT: Warning: line 1: Unrecognized node type for node ‘ngSkinToolsData_skinCluster209’; preserving node information during this session.
2023-06-19 14:38:59: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:59: 0: STDOUT: Warning: line 1: Unrecognized node type for node ‘ngSkinToolsData_skinCluster83’; preserving node information during this session.
2023-06-19 14:38:59: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:59: 0: STDOUT: Warning: line 1: Unrecognized node type for node ‘ngSkinToolsData_skinCluster311’; preserving node information during this session.
2023-06-19 14:38:59: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2023-06-19 14:38:59: 0: STDOUT: Warning: line 1: Unrecognized node type for node ‘ngSkinToolsData_skinCluster376’; preserving node information during this session.
2023-06-19 14:38:59: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.

I’m a bit unsure what to do after this. Hopefully my information gives you some insight on the problem. The weird part is that it only happens after the job has been rendering for a while. So the first couple of frames are all good, but towards the end it starts rendering black frames and/or without the diamonds.