AWS Thinkbox Discussion Forums

Maya Error (Failed to load the plugin because: Could not initialize the plugin sandbox (Deadline.Plugins.PluginException))

Hi,
I have encounter the following error while rendering with Maya 2024 and Arnold renderer which i had a hard time trying to rectify the following issue:
“Failed to load the plugin because: Could not initialize the plugin sandbox (Deadline.Plugins.PluginException)”

I had tried the following troubleshooting steps but yet not effective:

  1. reinstall various version of deadline from 10.3.0.9 to 10.3.0.13
  2. reinstalled the repository head server
  3. reinstalled the client slave servers
  4. off all firewalls
  5. off all virus and protections
  6. reinstall maya 2024
  7. verified that maya 2024 and arnold’s license server is working

May i seek your assistance for the following error log that I have encountered?

Error

Failed to load the plugin because: Could not initialize the plugin sandbox (Deadline.Plugins.PluginException)

Type

RenderPluginException

Stack Trace

at Deadline.Slaves.SlaveRenderThread.e(String ajx, Job ajy, CancellationToken ajz)
at Deadline.Slaves.SlaveRenderThread.b(TaskLogWriter ajt, CancellationToken aju)

Log

2023-12-05 19:46:28: 0: Loading Job’s Plugin timeout is Disabled
2023-12-05 19:46:28: 0: SandboxedPlugin: Render Job As User enabled, running as user ‘jeremyt’, which is defined in the User Settings for this job’s user

Details

Date: 12/05/2023 19:46:29
Frames: 1-100
Elapsed Time: 00:00:00:01
Job Submit Date: 12/05/2023 19:46:03
Job User:
Average RAM Usage: 0 (0%)
Peak RAM Usage: 0 (0%)
Average CPU Usage: 0%
Peak CPU Usage: 0%
Used CPU Clocks (x10^6 cycles): 0
Total CPU Clocks (x10^6 cycles): 0

Worker Information

Worker Name:
Version: v10.3.0.13 Release (7883f0093)
Operating System: Windows 11 Pro for Workstations
Running As Service: No
Machine User:
IP Address:
MAC Address:
CPU Architecture: x64
CPUs: 12
CPU Usage: 7%
Memory Usage: 12.3 GB / 31.8 GB (38%)
Free Disk Space: 45.443 GB
Video Card: NVIDIA Quadro P2000

Hello @Jeremy_Tan

Thanks for reaching out. The error might be somewhere near the end of the job report. Please share the whole job report: Controlling Jobs — Deadline 10.3.0.15 documentation. Please remove an internal paths before sharing here.

This could happen if you using different version of Repo and Client. Check it from Deadline Monitor> Help> About from the machine which is throwing this error.

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