Render Issue Max 2018 and Deadline 10 - Error: 3dsmax: Failed to load max file


#1

Hi all,

I’m new to the forum though I do have some previous experience using deadline. I’ve recently changed offices to to a smaller studio (architects), and set up a small rendering network using some of the unused PC’s to help relive the pressure on the 3D pipeline and generally just try and make things a bit faster. We’re using deadline and the jigsaw tile rendering functionality to manage this since the PC’s aren’t particularly high spec.

3 nodes in the system seem to be working as expected picking up the jobs and rendering fine but one node keeps having the same issue where it fails to load the file giving a render plugin exception. I’m not sure how much of the slave log you need to see but I’ve pasted a bit below. Happy provide more if needed:

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Error

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Error: 3dsmax: Failed to load max file: "C:/Users/Dominic/AppData/Local/Thinkbox/Deadline10/slave/PC18/jobsData/5d88881412906f80605ab17a/DeadlineTestScene_02.max"

2019/09/23 09:54:18 DBG: [03172] [10116] Could not find the specified file in DefaultSettingsParser::parse()

2019/09/23 09:54:29 DBG: [03172] [10116] Starting network

2019/09/23 09:54:29 DBG: [03172] [10116] Calling NetRenderPreLoad

2019/09/23 09:54:29 DBG: [03172] [10116] in NetWorkerPreLoad. jobFile: ; jobname: C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\deadlineStartupMax2018.max

2019/09/23 09:54:29 DBG: [03172] [10116] in Init. jobFile: ; jobname: C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\deadlineStartupMax2018.max

2019/09/23 09:54:29 DBG: [03172] [10116] in Init. calling nrGetIface. jobToSend: C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\deadlineStartupMax2018.max

2019/09/23 09:54:29 DBG: [03172] [10116] in NetWorkerPreLoad. curJobname: C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\deadlineStartupMax2018.max; init: 0

2019/09/23 09:54:29 DBG: [03172] [10116] in NetWorkerPreLoad. calling PostInitMessageSystem()

2019/09/23 09:54:29 DBG: [03172] [10116] in NetWorkerPreLoad. srv_pid: 0

2019/09/23 09:54:29 DBG: [03172] [10116] leaving NetWorkerPreLoad. LoadLib()

2019/09/23 09:54:29 DBG: [03172] [10116] NetRenderPreLoad passed

2019/09/23 09:54:37 INF: [03172] [10116] SYSTEM: Production renderer is changed to ART Renderer. Previous messages are cleared.

2019/09/23 09:54:38 DBG: [03172] [10116] Interface8::LoadFromFile(C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\deadlineStartupMax2018.max)

2019/09/23 09:54:38 INF: [03172] [10116] Starting to load file: C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\deadlineStartupMax2018.max

2019/09/23 09:54:38 DBG: [03172] [10116] WARNING: The Populate data is missing on your system.

2019/09/23 09:54:38 INF: [03172] [10116] Done loading file: C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\deadlineStartupMax2018.max

2019/09/23 09:54:38 INF: [03172] [10116] SYSTEM: Production renderer is changed to NA. Previous messages are cleared.

2019/09/23 09:54:38 DBG: [03172] [10116] Interface8::LoadFromFile(C:/Users/Dominic/AppData/Local/Thinkbox/Deadline10/slave/PC18/jobsData/5d88881412906f80605ab17a/DeadlineTestScene_02.max)

2019/09/23 09:54:38 INF: [03172] [10116] Starting to load file: C:/Users/Dominic/AppData/Local/Thinkbox/Deadline10/slave/PC18/jobsData/5d88881412906f80605ab17a/DeadlineTestScene_02.max

2019/09/23 09:54:38 WRN: [03172] [10116] Missing dll: forestpackpro.dlo - Forest Color

2019/09/23 09:54:38 WRN: [03172] [10116] Missing dll: forestpackpro.dlo - Forest Pro

2019/09/23 09:54:39 ERR: [03172] [10116] Error loading file C:/Users/Dominic/AppData/Local/Thinkbox/Deadline10/slave/PC18/jobsData/5d88881412906f80605ab17a/DeadlineTestScene_02.max

at Deadline.Plugins.PluginWrapper.StartJob(String& outMessage, AbortLevel& abortLevel)

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Type

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RenderPluginException

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Stack Trace

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at Deadline.Plugins.SandboxedPlugin.d(DeadlineMessage aym)

at Deadline.Plugins.SandboxedPlugin.StartJob(Job job)

at Deadline.Slaves.SlaveRenderThread.c(TaskLogWriter acx)

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Log

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2019-09-23 09:54:15: 0: Loading Job’s Plugin timeout is Disabled

2019-09-23 09:54:16: 0: Executing plugin command of type ‘Sync Files for Job’

2019-09-23 09:54:16: 0: All job files are already synchronized

2019-09-23 09:54:16: 0: Plugin 3dsmax was already synchronized.

2019-09-23 09:54:16: 0: Done executing plugin command of type ‘Sync Files for Job’

2019-09-23 09:54:16: 0: Executing plugin command of type ‘Initialize Plugin’

2019-09-23 09:54:17: 0: INFO: Executing plugin script ‘C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\plugins\5d88881412906f80605ab17a\3dsmax.py’

2019-09-23 09:54:17: 0: INFO: 3dsmax Plugin Initializing…

2019-09-23 09:54:17: 0: INFO: Slave Running as Service: False

2019-09-23 09:54:17: 0: INFO: About: 3dsmax Plugin for Deadline

2019-09-23 09:54:17: 0: INFO: Render Job As User disabled, running as current user ‘Dominic’

2019-09-23 09:54:17: 0: INFO: The job’s environment will be merged with the current environment before rendering

2019-09-23 09:54:17: 0: Done executing plugin command of type ‘Initialize Plugin’

2019-09-23 09:54:17: 0: Start Job timeout is disabled.

2019-09-23 09:54:17: 0: Task timeout is disabled.

2019-09-23 09:54:17: 0: Loaded job: DeadlineTestScene_01 (5d88881412906f80605ab17a)

2019-09-23 09:54:18: 0: Executing plugin command of type ‘Start Job’

2019-09-23 09:54:18: 0: INFO: Executing global asset transfer preload script ‘C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\plugins\5d88881412906f80605ab17a\GlobalAssetTransferPreLoad.py’

2019-09-23 09:54:18: 0: INFO: Looking for AWS Portal File Transfer…

2019-09-23 09:54:18: 0: INFO: Looking for File Transfer controller in C:/Program Files/Thinkbox/S3BackedCache/bin/task.py…

2019-09-23 09:54:18: 0: INFO: Could not find AWS Portal File Transfer.

2019-09-23 09:54:18: 0: INFO: AWS Portal File Transfer is not installed on the system.

2019-09-23 09:54:18: 0: INFO: Start Job called - starting up 3dsmax plugin

2019-09-23 09:54:18: 0: INFO: Rendering with 3ds Max Version: 2018

2019-09-23 09:54:18: 0: INFO: Not forcing a build of 3ds Max because version 2014 and later is 64 bit only

2019-09-23 09:54:18: 0: INFO: Rendering with executable: C:\Program Files\Autodesk\3ds Max 2018\3dsmax.exe

2019-09-23 09:54:18: 0: INFO: Slave 3ds Max Version: 20.0.0.966

2019-09-23 09:54:18: 0: INFO: Slave 3ds Max Description: 3ds Max 2018 base install

2019-09-23 09:54:18: 0: INFO: Submitted from 3ds Max Version: 20.4.0.4254

2019-09-23 09:54:18: 0: INFO: Submitted from 3ds Max Description: 3ds Max 2018 + update 4

2019-09-23 09:54:18: 0: WARNING: Slave’s 3ds Max version is NOT the same as the 3ds Max version that was used to submit this job! Unexpected results may occur!

2019-09-23 09:54:18: 0: INFO: Submitted using Renderer Name: V_Ray_Next__update_1_1:V_Ray_Next__update_1_1

2019-09-23 09:54:18: 0: INFO: Submitted using Renderer Class Id: #(1941615238L, 2012806412L)

2019-09-23 09:54:18: 0: INFO: Checking registry for 3ds Max language code

2019-09-23 09:54:18: 0: INFO: Language code string: ENU

2019-09-23 09:54:18: 0: INFO: Language sub directory: en-US

2019-09-23 09:54:18: 0: INFO: Fail on existing 3dsmax process: 0

2019-09-23 09:54:18: 0: INFO: Run render sanity check timeout: 60 seconds

2019-09-23 09:54:18: 0: INFO: Load 3dsmax timeout: 1000 seconds

2019-09-23 09:54:18: 0: INFO: Start 3dsmax job timeout: 1000 seconds

2019-09-23 09:54:18: 0: INFO: Execute customize.ms script timeout: 1000 seconds

2019-09-23 09:54:18: 0: INFO: Progress update timeout: 8000 seconds

2019-09-23 09:54:18: 0: INFO: Progress update timeout disabled: False

2019-09-23 09:54:18: 0: INFO: Slave mode enabled: True

2019-09-23 09:54:18: 0: INFO: Silent mode enabled: False

2019-09-23 09:54:18: 0: INFO: Secure mode enabled: False

2019-09-23 09:54:18: 0: INFO: Local rendering enabled: True

2019-09-23 09:54:18: 0: INFO: 3dsmax start up file: C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\deadlineStartupMax2018.max

2019-09-23 09:54:18: 0: INFO: Using user profiles: 1

2019-09-23 09:54:18: 0: INFO: 3dsmax user profile path: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU

2019-09-23 09:54:18: 0: INFO: 3dsmax plugcfg directory: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU\en-US\plugcfg

2019-09-23 09:54:18: 0: INFO: 3dsmax network directory: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU\Network

2019-09-23 09:54:18: 0: INFO: 3dsmax usermacros directory: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU\usermacros

2019-09-23 09:54:18: 0: INFO: Scripts Startup Directory: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU\scripts\startup

2019-09-23 09:54:18: 0: INFO: Kill ADSK WSCommCntr*.exe process: False

2019-09-23 09:54:18: 0: INFO: Workspace Directory: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU\en-US\UI\Workspaces

2019-09-23 09:54:18: 0: INFO: Workspace ini file: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU\en-US\UI\Workspaces\Workspace1.se.ini [Scene Explorer] set to [Visible=False]

2019-09-23 09:54:18: 0: INFO: 3dsmax data path: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU

2019-09-23 09:54:18: 0: INFO: 3dsmax ini file: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU\3dsmax.ini

2019-09-23 09:54:18: 0: INFO: Network log file: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU\Network\Max.log

2019-09-23 09:54:18: 0: INFO: Creating output directories if necessary…

2019-09-23 09:54:18: 0: INFO: Plugin ini file: C:\Program Files\Autodesk\3ds Max 2018\en-US\plugin.ini

2019-09-23 09:54:18: 0: INFO: Including user profile plugin ini: C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU\Plugin.UserSettings.ini

2019-09-23 09:54:18: 0: INFO: Lightning connection plugin: C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\lightning64Max2018.dlx

2019-09-23 09:54:18: 0: INFO: Temp folder: C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\0_tempbCm670

2019-09-23 09:54:18: 0: INFO: 3dsmax socket connection port: 63333

2019-09-23 09:54:18: 0: INFO: Setting up startup environment

2019-09-23 09:54:18: 0: INFO: Setting NW_ROOT_PATH to ‘C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\0_tempbCm670’ for this session

2019-09-23 09:54:18: 0: INFO: Copying C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\lightning64Max2018.dlx to C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\0_tempbCm670\lightning\lightning.dlx

2019-09-23 09:54:18: 0: INFO: Created temporary plugin ini file: C:\Users\Dominic\AppData\Local\Temp\dl_356576269552.ini

2019-09-23 09:54:18: 0: INFO: Temporary plugin ini contains:

2019-09-23 09:54:18: 0: [Include]

2019-09-23 09:54:18: 0: Original=C:\Program Files\Autodesk\3ds Max 2018\en-US\plugin.ini

2019-09-23 09:54:18: 0: UserProfile=C:\Users\Dominic\AppData\Local\Autodesk\3dsMax\2018 - 64bit\ENU\Plugin.UserSettings.ini

2019-09-23 09:54:18: 0: Deadline Lightning=C:\Users\Dominic\AppData\Local\Temp\lightningplugin_356576269552.ini

2019-09-23 09:54:18: 0: INFO: Starting monitored managed process 3dsmaxProcess

2019-09-23 09:54:18: 0: INFO: Stdout Redirection Enabled: True

2019-09-23 09:54:18: 0: INFO: Stdout Handling Enabled: True

2019-09-23 09:54:18: 0: INFO: Popup Handling Enabled: True

2019-09-23 09:54:18: 0: INFO: QT Popup Handling Enabled: True

2019-09-23 09:54:18: 0: INFO: WindowsForms10.Window.8.app.* Popup Handling Enabled: True

2019-09-23 09:54:18: 0: INFO: Using Process Tree: True

2019-09-23 09:54:18: 0: INFO: Hiding DOS Window: True

2019-09-23 09:54:18: 0: INFO: Creating New Console: False

2019-09-23 09:54:18: 0: INFO: Running as user: Dominic

2019-09-23 09:54:18: 0: INFO: Executable: "C:\Program Files\Autodesk\3ds Max 2018\3dsmax.exe"

2019-09-23 09:54:18: 0: INFO: Argument: -p "C:\Users\Dominic\AppData\Local\Temp\dl_356576269552.ini" -q -s "C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\deadlineStartupMax2018.max"

2019-09-23 09:54:18: 0: INFO: Full Command: "C:\Program Files\Autodesk\3ds Max 2018\3dsmax.exe" -p "C:\Users\Dominic\AppData\Local\Temp\dl_356576269552.ini" -q -s "C:\Users\Dominic\AppData\Local\Thinkbox\Deadline10\slave\PC18\jobsData\5d88881412906f80605ab17a\maxStartup\0\deadlineStartupMax2018.max"

2019-09-23 09:54:18: 0: INFO: Startup Directory: "C:\Program Files\Autodesk\3ds Max 2018"

2019-09-23 09:54:18: 0: INFO: Process Priority: BelowNormal

2019-09-23 09:54:18: 0: INFO: Process Affinity: default

2019-09-23 09:54:18: 0: INFO: Process is now running

2019-09-23 09:54:18: 0: INFO: Waiting for connection from 3dsmax

Having previously used deadline I’m aware that you generally get this error when the node doesn’t have access to the plugin required for the render. We’ve had our external IT consultants install the software and perform a registry fix so the plugins are looking at networked drives for the standard assets that ship with it. Besides trying to reinstall it again I’m just wondering if I’m missing something or not understanding correctly what the issue is. If anyone is able to give some advice it would be much appreciated. The plugin in this case is forest pack but were having a similar issue with railclone.

Thanks

Dominic


#2

Have you tried to load the scene directly at the node to check the error messages given by 3ds max while loading?

There’s no reason to fix something in the registry. Simply point to a custom *.ini file by editing C:\Program Files\Autodesk\3ds Max 2020\plugin.ini with

[Include]
network_plugins=\\yourfileserver\yourshare\your-path\network_plugins.ini

create the corresponding file and edit it with the lines:

a-simple-name=\\yourfileserver\yourshare\your-path\plugins

to load the custom plugins. Nothing special.