Renew License?

Deprecated Krakatoa C4D Beta Discussion
1

I had a crash and after restarting the application the Krakatoa renderer gave me an error with the message ‘Licensed number of users already reached’

How do I renew the license (on the non-server machine) without restarting the license server, is it possible?

Thanks
Tim

2

Hello,

For this issue, restarting just the license server application, instead of the whole machine, is actually a pretty easy process. Can I ask what OS you use? If it is Windows, the process is even easier, due to the inclusion of LMTools, which has buttons to stop and restart the license server. If you are on Linux or Mac, it’s just a matter of quitting the application and then starting it using the same commands as the computer uses to start the application. Once I know which OS runs the license server I will get you the steps specific to your OS.

Cheers,

3

Hey Tim,

This problem happens because Krakatoa didn’t get a chance return the license because of the crash. There are two ways to reset the license that don’t involve rebooting the whole machine (it will just stop and start our license server).

The first is really easy. If you installed the license server using our installer, just run the installer again and use the license file at “/Applications/Thinkbox/License Sever/Thinbox.lic”. It’ll handle stopping and starting for you as part of the install process.

The manual way on OS X is to open a Terminal and run the following three lines on the license server machine:
cd /Library/LaunchDaemons
sudo launchctl unload com.thinkbox.licensing.plist
sudo launchctl load com.thinkbox.licensing.plist

People who are already using licenses from our server should be fine during the restart as we do have a slight grace period, and those licenses should be checked back out automatically.

If this is urgent, don’t hesitate to give us a call and we can help you directly. 1-866-419-0283 ext 2.

4

Thanks for the replies guys. It wasn’t urgent but I was interested in the most graceful approach. Running OSX, so I actually stopped the LMGRD process using Activity Monitor and then relaunched via terminal. It didn’t seem like the correct approach, the terminal commands seem more appropriate and I’ll use that method if it happens again (heaven forbid it crashes!).

Thank you.

Tim