AWS Thinkbox Discussion Forums

Service Degradation - UBL - ECD 7/27

Thinkbox’s Usage Based Licensing (UBL) is currently impacted due to performance degredation since July 18 with our UBL service provider. The issue was caused by a hardware failure on one of its database servers. The vendor did a hardware replacement on July 18, 2023 during the maintenence outage (as posted on the status dashboard). It is estimated that this will take a week to get the infrastructure optimized for normal processing.

Due to maintenance scheduled by a service provider, FlexNet Operations LLM in Production in the datacenter will require an outage of no more than 15 minutes starting at the following time:

  • PDT: 2023-07-20, 08:30 PM - 08:45 PM
  • UTC: 2023-07-21, 03:30 AM - 03:45 AM
  • IST: 2023-07-21, 09:00 AM - 09:15 AM

We are working with our partners to resolve the problem. If you have any questions or issues. please reach out to cut by cutting a ticket at our help desk.

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