slave crashes Beta 9 & 12 After Effects CC Mac Os X

anon47466522 · November 27, 2013, 12:25pm

Hi,

I’m having constant slave crashes after frames complete rendering through After Effects CC. I have tried Beta 9 and 12 and both crash after the frame completes rendering. Its a very simple test scene. The Operating System is Mac os 10.8.3 & 10.9.

The slaves do not crash when rendering Maya 2013 jobs

attached is the system crash log.

and here is the slave report:

STALLED SLAVE REPORT

Current House Cleaner Information
Machine Performing Cleanup: 3D2s-Mac-Pro.local
Version: v6.1.0.53441 R
Note: This is a self cleaning operation because the slave previously did not shut down cleanly

Stalled Slave: 3D2s-Mac-Pro
Slave Version: v6.1.0.53441 R
Last Slave Update: 2013-11-27 11:49:06
Current Time: 2013-11-27 11:49:57

Current Job Name: test.aep - Comp 1
Current Job ID: 5295dbe8a15f4a14b5370138
Current Job User: juri
Current Task Names: 5
Current Task Ids: 5

Searching for job with id “5295dbe8a15f4a14b5370138”
Found possible job: test.aep - Comp 1
Searching for task with id “5”
Found possible task: 5:[5-5]
Task’s current slave: 3D2s-Mac-Pro
Slave machine names match, stopping search
Associated Job Found: test.aep - Comp 1
Job User: juri
Submission Machine: 3D2s-Mac-Pro
Submit Time: 11/27/2013 11:47:52
Associated Task Found: 5:[5-5]
Task’s current slave: 3D2s-Mac-Pro
Task is still rendering, attempting to fix situation.
Requeuing task
Setting slave’s status to Stalled.
Setting last update time to now.

Slave state updated.

If there is any other information I can provide please let me know
slaveCrash.txt (79.5 KB)

rrussell · November 27, 2013, 2:59pm

Do you have the slave log from the session where it crashed? It can show us the last thing the slave did before dying. To find the log folder, just select Help -> Explore Log Folder from the Slave UI on the machine. Then find the log from the session where it crashed.

Thanks!

Ryan

anon47466522 · November 27, 2013, 5:12pm

Thanks for the quick reply Ryan!

Attached is the slave log.

Thanks
Juri
deadlineslave_3D2s-Mac-Pro-3D2s-Mac-Pro-2013-11-27-0018.log (14.2 KB)

anon47466522 · November 27, 2013, 6:34pm

I may have a semi fix for this crash, by turning on Reload Plugin Between Tasks I haven’t had nearly as many crashes. is there a way to have this turned on in the After Effects submit script?

I’ve still had a couple of crashes but I can actually get render jobs through now!

Please let me know if you come up with a solution to this error

Thanks
Juri

rrussell · November 27, 2013, 7:05pm

Thanks for the log! I noticed that the slave version is 6.1.53441, which is still beta 9. Perhaps you forgot to upgrade the clients after upgrading the repository to beta 12? If so, try upgrading and rendering again with beta 12 and let us know if you still get the crashes.

You can modify the AE submitter to set the “Reload Plugin Between Tasks” value to true for every job, so we can help you with that if it’s still necessary. It’s weird though that you only get this crash after an AE render. We don’t even keep AE running between frames, so it’s interesting that reloading the plugin makes a difference…