Slaves not picking up a license

Deadline
1

Hello guys,

We have a slave that’s not picking up a license (enough are free, it’s pointed to the server). The log says:

---- 2014/01/08 16:15 ----
Cleaning up orphaned tasks
Trying to connect using license server ‘@hristovelev’…
Could not obtain license because:
Cannot connect to license server system.
The license server manager (lmgrd) has not been started yet,
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.
Feature: deadline
Server name: hristovelev
License path: @hristovelev;
FLEXnet Licensing error:-15,570
For further information, refer to the FLEXnet Licensing documentation,
available at “www.flexerasoftware.com”.
Failed to checkout a license using current configuration, checking for auto configuration…
Auto Configuration: No auto configuration could be detected, using local configuration
Attempting auto discovery of license servers, searching for servers on local network…
Broadcasting on 192.168.1.123
Broadcasting on 25.100.131.169
Unable to detect vendor daemons on local network
The Slave cannot run in LICENSE-FREE MODE because there are more than two Slaves in the Deadline Repository. For more information, please email sales@thinkboxsoftware.com.
Could not obtain license because:
Cannot connect to license server system.
The license server manager (lmgrd) has not been started yet,
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.
Feature: deadline
Server name: hristovelev
License path: @hristovelev;
FLEXnet Licensing error:-15,570
For further information, refer to the FLEXnet Licensing documentation,
available at “www.flexerasoftware.com”.
Error: The license file being used has expired.
Scheduler Thread - >>> LICENSE CHECK OUT FAILED, SKIPPING TASK DEQUEUING

Any ideas?
Thanks!

2

Hi Hristo,
Looks like your license file has expired?

Error: The license file being used has expired.

Contact sales[@]thinkboxsoftware.com for an updated license.
Cheers,
Mike

3

I’m quite sure it’s not, I’ll doublecheck that. The other node is checking it out ok.

4

Hi Glacierise,

I t happens to me too sometimes. I have 10 computers and 9 licenses. When I want to switch my license from one to another sometimes the license sticks to a slave even if the slave is off. I then go the lmtools and restart the license server and everything goes back to normal.

5

Hi Strob,

I’m seeing the licenses free in lmtools. I’ll have some time to mess with it on Monday :slight_smile:

6

Hello,

Can you verify if the machine that can’t get a license is able to resolve the license server by it’s hostname? Sometimes DNS can be wonky. Thanks.

Cheers,

7

Hi,

Yes, I can ping the machine with the lic server ok, but none of the thinkbox products are finding the license, with firewalls off. It says it’s not finding the license server.

8

I’ve just had a similar issue, license installed on workstation, can ping from other machines using IP, hostname and FQDN but fails to check out license, even with Firewall turned off.

License checked out locally so it works but cannot access from other machines. Checked the server and there were errors with the DNS service failing as AD not configured.

Restarting workstation with license worked for a bit but as soon as DNS service failed again all the nodes lost licenses.

Got the license switched to the server (newly installed) and now everyone is up and running ( fingers crossed) If it fails again will have to look into configuring up the server.

9

Fixed! Turns out the firewall exception was done with our computers in a ‘work’ network. In the office move I set the connection on the lic server computer to a ‘public’ network by mistake, and the firewall was not letting lmgrd through. Fixing that solved it. Now why was it not working with the firewalls off, I have no idea :slight_smile: