Hi, I hope someone can help me.
I’m trying to configure the email notifications but I’m getting this error:
Attempting to send test email…
Error occurred while trying to send email:
System.Net.Mail.SmtpException - The operation has timed out.
I’m assuming this is a standard networking or server timeout that might be the server being busy or similar. Can you try pinging the host part of that address? It should just be “piranhabar.ie”. The latency would be good to know here to see if it’s actually a communications problem.
Do you have access to this mail server? I don’t expect this to be a security issue, but it may be worth reviewing logs if you have access to them.
Also, it’s possible the SMTP library is actually using TLS when SSL is checked (just a wild guess). If so, gmail requires port 587 for TLS.
Good catch on that one James! I focused straight on the username and not the mail server.
Still no luck with this. This is a gmail server. I thnk I’m missing something very basic here…
Interesting… I wonder if we’re allowing some SSL cyphers or if libssl is just too old in the build.
Did Google give any details in follow-up e-mails? Also, which version of Deadline? If it’s 8, we’ll likely have to upgrade libraries. I’ll make the issue up for the dev team when you have a chance to find the version you’re using.
We are using the latest version.
So, I’ve done some cursory investigation here, and it looks like this error is because you’re able to specify the username and password without making use of OAuth (which would require us to open the browser and hook in that way). To use traditional SMTP services with Gmail, you have to disable it.
ghacks.net/2014/07/21/gmail- … le-access/
I’m not a huge fan of disabling a security measure, but if you want to use SMTP I guess that’s the cost. I was concerned there were issues with encryption schemes and the like, but that doesn’t seem to be the case.
Ok tks for your help.
FYI. An alternative is host your own SMTP email server or easier still, perhaps consider another SMTP provider.