testing deadline 9.0.18 getting this error when SubmittingMaxToDeadline

[Fosters]

Hi All,

i’m testing deadline 9.0.18 and am getting these errors when submitting to max, the 2 errors seem to be the ones below. This worked fine on D8.

Any ideas?

2017-04-04 10:39:21: 0: WARNING: Please install or upgrade Backburner on this machine and try again.
2017-04-04 10:39:21: 0: INFO: Rendering with 3dsmax version: 2016

\corporate\data\Temp\Transfer\raj\output\d9tpot_out01.jpg
2017-04-04 10:40:36: 0: Done executing plugin command of type ‘Render Task’
2017-04-04 10:40:36: 0: An exception occurred: Error: RenderTask: Unexpected exception (Error in bm->OpenOutput(): error code 12

[Bobo]

From the Deadline Documentation:
docs.thinkboxsoftware.com/produc … s-max.html

Unexpected exception (Error in bm->OpenOutput(): error code 12)

Ensure all instances of 3dsMax are running a consistent LANGUAGE. By default 3dsMax ships with the LANGUAGE code set to “ENU” - “US English” and this is recommended for the majority of customers. If you are using a 3rd party plugin in 3dsMax, please contact the plugin developer to verify that their plugin is capable of running as a different language inside of 3dsMax. Note, that the majority of 3rd party plugins are still only developed to work in “ENU”. Please see this FAQ for more information regarding options to control the LANGUAGE: 3dsMax Language Code FAQ.

Note that Submit Max To Deadline offers an option called “Override 3ds Max Language”. You might want to try and check it and leave it at English to see if it would help…

docs.thinkboxsoftware.com/produc … -ref-label

Can I force a render to use a specific language?

Yes. Using the option located in “User Options” tab of SMTD or in the monitor submission, “Advanced Options” tab (2013+ only). This will change the default on the machine it is rendered on to the chosen language. Note that the change is permanent on the machine until such time 3dsMax is restarted and the language is forced to a different language. You can manually force the language to be changed back via the language specific shortcuts in the start menu, which effectively start 3dsMax with the language flag. In this example, EN-US (default) is forced: “C:/Program Files/Autodesk/3ds Max 2015/3dsmax.exe” /Language=ENU

[MikeOwen]

re:

WARNING: Please install or upgrade Backburner on this machine and try again.

Is Backburner installed on that machine? We still need it installing as we piggyback the dlls for some stuff, as per 3ds Max FAQ:

Does Backburner need to be installed to render with Deadline?

Yes. Backburner installs the necessary files that are needed for command line and network rendering, so it must be installed to render with Deadline.

docs.thinkboxsoftware.com/produc … x.html#faq