The desired vendor daemon is down

Hi,

We’ve recently upgraded to Deadline 7 and I’m having issues with the license server. This is the error message in the slave log:

[i][i][i][u][u][i]2015-02-05 14:23:57: Could not obtain license because:
2015-02-05 14:23:57: The desired vendor daemon is down.
2015-02-05 14:23:57: Check the lmgrd log file, or try lmreread.
2015-02-05 14:23:57: Feature: deadline
2015-02-05 14:23:57: Vendor:Host: 192.168.2.181
2015-02-05 14:23:57: License path: @192.168.2.181;@lexlic;
2015-02-05 14:23:57: FlexNet Licensing error:-97,121
2015-02-05 14:23:57: For further information, refer to the FlexNet Licensing documentation,
2015-02-05 14:23:57: available at “www.flexerasoftware.com”.
2015-02-05 14:23:57: Failed to checkout a license using current configuration, checking for auto configuration…
2015-02-05 14:23:57: Auto Configuration: Picking configuration based on: lexpc09 / 192.168.2.182
2015-02-05 14:23:57: Auto Configuration: No auto configuration could be detected, using local configuration
2015-02-05 14:23:57: The Slave cannot run in LICENSE-FREE MODE because there are more than two Slaves in the Deadline Repository. For more information, please email sales@thinkboxsoftware.com.
2015-02-05 14:23:57: Could not obtain license because:
2015-02-05 14:23:57: The desired vendor daemon is down.
2015-02-05 14:23:57: Check the lmgrd log file, or try lmreread.
2015-02-05 14:23:57: Feature: deadline
2015-02-05 14:23:57: Vendor:Host: 192.168.2.181
2015-02-05 14:23:57: License path: @192.168.2.181;@lexlic;
2015-02-05 14:23:57: FlexNet Licensing error:-97,121
2015-02-05 14:23:57: For further information, refer to the FlexNet Licensing documentation,
2015-02-05 14:23:57: available at “www.flexerasoftware.com”.
2015-02-05 14:23:57: Scheduler Thread - >>> LICENSE CHECK OUT FAILED, SKIPPING TASK DEQUEUING

The firewall is turned off on our license server and the thinkbox process is running. I’ve also upgraded to the latest license server.
This is what the Thinkbox Server log is reporting:

4:30:22 (lmgrd) Server’s System Date and Time: Thu Feb 05 2015 14:30:22 GMT Standard Time
14:30:22 (lmgrd) pid 5608
14:30:22 (lmgrd) SLOG: Summary LOG statistics is enabled.
14:30:22 (lmgrd) Detecting other license server manager (lmgrd) processes…
14:30:23 (lmgrd) Done rereading
14:30:23 (lmgrd) FlexNet Licensing (v11.12.1.2 build 152538 i86_n3) started on lexlic (IBM PC) (2/5/2015)
14:30:23 (lmgrd) Copyright © 1988-2014 Flexera Software LLC. All Rights Reserved.
14:30:23 (lmgrd) World Wide Web: flexerasoftware.com
14:30:23 (lmgrd) License file(s): C:\Program Files (x86)\Thinkbox\License Server\Thinkbox.lic
14:30:23 (lmgrd) lmgrd tcp-port 27000
14:30:23 (lmgrd) (@lmgrd-SLOG@) ===============================================
14:30:23 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===
14:30:23 (lmgrd) (@lmgrd-SLOG@) Start-Date: Thu Feb 05 2015 14:30:23 GMT Standard Time
14:30:23 (lmgrd) (@lmgrd-SLOG@) PID: 5608
14:30:23 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.12.1.2 build 152538 i86_n3 ( build 152538 (ipv6))
14:30:23 (lmgrd) (@lmgrd-SLOG@)
14:30:23 (lmgrd) (@lmgrd-SLOG@) === Network Info ===
14:30:23 (lmgrd) (@lmgrd-SLOG@) Socket interface: IPV6
14:30:23 (lmgrd) (@lmgrd-SLOG@) Listening port: 27000
14:30:23 (lmgrd) (@lmgrd-SLOG@)
14:30:23 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===
14:30:23 (lmgrd) (@lmgrd-SLOG@) Is LS run as a service: Yes
14:30:23 (lmgrd) (@lmgrd-SLOG@) Server Configuration: Single Server
14:30:23 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c C:\Program Files (x86)\Thinkbox\License Server\Thinkbox.lic -l C:\Program Files (x86)\Thinkbox\License Server\Thinkbox.log -z -s
14:30:23 (lmgrd) (@lmgrd-SLOG@) License file(s) used: C:\Program Files (x86)\Thinkbox\License Server\Thinkbox.lic
14:30:23 (lmgrd) (@lmgrd-SLOG@) ===============================================
14:30:23 (lmgrd) SLOG: FNPLS-INTERNAL-VL1-1024
14:30:23 (lmgrd) Starting vendor daemons …
14:30:23 (lmgrd) Started thinkbox (pid 5628)
14:30:23 (thinkbox) FlexNet Licensing version v11.12.1.2 build 152538 i86_n3
14:30:23 (thinkbox) SLOG: Summary LOG statistics is enabled.
14:30:23 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
14:30:23 (thinkbox) SLOG: VM Status: 0
14:30:23 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
14:30:23 (thinkbox) UPGRADING 8 “deadline” from version 6.20 to version 7.00
14:30:23 (thinkbox) Server started on lexlic for: deadline
14:30:23 (thinkbox) deadline deadline-balancer draft
14:30:23 (thinkbox) EXTERNAL FILTERS are OFF
14:30:23 (lmgrd) thinkbox using TCP-port 49845
14:30:23 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
14:30:23 (thinkbox) SLOG: TS update poll interval is 10 minute(s).
14:30:23 (thinkbox) SLOG: Activation borrow reclaim percentage is 0.
14:30:23 (thinkbox) (@thinkbox-SLOG@) ===============================================
14:30:23 (thinkbox) (@thinkbox-SLOG@) === Vendor Daemon ===
14:30:23 (thinkbox) (@thinkbox-SLOG@) Vendor daemon: thinkbox
14:30:23 (thinkbox) (@thinkbox-SLOG@) Start-Date: Thu Feb 05 2015 14:30:23 GMT Standard Time
14:30:23 (thinkbox) (@thinkbox-SLOG@) PID: 5628
14:30:23 (thinkbox) (@thinkbox-SLOG@) VD Version: v11.12.1.2 build 152538 i86_n3 ( build 152538 (ipv6))
14:30:23 (thinkbox) (@thinkbox-SLOG@)
14:30:23 (thinkbox) (@thinkbox-SLOG@) === Startup/Restart Info ===
14:30:23 (thinkbox) (@thinkbox-SLOG@) Options file used: None
14:30:23 (thinkbox) (@thinkbox-SLOG@) Is vendor daemon a CVD: No
14:30:23 (thinkbox) (@thinkbox-SLOG@) Is TS accessed: No
14:30:23 (thinkbox) (@thinkbox-SLOG@) TS accessed for feature load: -NA-
14:30:23 (thinkbox) (@thinkbox-SLOG@) Number of VD restarts since LS startup: 0
14:30:23 (thinkbox) (@thinkbox-SLOG@)
14:30:23 (thinkbox) (@thinkbox-SLOG@) === Network Info ===
14:30:23 (thinkbox) (@thinkbox-SLOG@) Socket interface: IPV6
14:30:23 (thinkbox) (@thinkbox-SLOG@) Listening port: 49845
14:30:23 (thinkbox) (@thinkbox-SLOG@) Daemon select timeout (in seconds): 1
14:30:23 (thinkbox) (@thinkbox-SLOG@)
14:30:23 (thinkbox) (@thinkbox-SLOG@) === Host Info ===
14:30:23 (thinkbox) (@thinkbox-SLOG@) Host used in license file: lexlic
14:30:23 (thinkbox) (@thinkbox-SLOG@) Running on Hypervisor: None (Physical)
14:30:23 (thinkbox) (@thinkbox-SLOG@) LMBIND needed: No
14:30:23 (thinkbox) (@thinkbox-SLOG@) LMBIND port: -NA-
14:30:23 (thinkbox) (@thinkbox-SLOG@) ===============================================

Can anyone help?

Thanks

Hello,

I think the issue based on that log is that you probably have a port conflict going on with another app. If you follow the steps in docs.thinkboxsoftware.com/produc … tport.html to set the port for LMGRD and Thinkbox to ones not being used by other applications, that should help.

Cheers,

Thanks Dwight, that has worked perfectly!