Trapped SEH Exception in RenderFrame(): Access Violation

Hello all,

We are getting some irregular errors on Deadline, sometimes they return Trapped SEH. Rendering with VRay 3.70.01 and Deadline 10.28.0.2 Any help would be greatly appreciated!

Josh.

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Error

Error: RenderTask: Unexpected exception (Trapped SEH Exception in RenderFrame(): Access Violation
2019/09/09 16:35:55 DBG: [10320] [13112] Starting network
2019/09/09 16:35:55 INF: [10320] [13112] Application started with secure mode state ‘OFF’
2019/09/09 16:35:55 INF: [10320] [13112] Product version: 3ds Max 2019.3 Update (21.3.0.3250)
2019/09/09 16:35:56 INF: [10320] [13112] Data collection and use is ‘ON’. Change your participation anytime in the Help menu of 3ds Max.
2019/09/09 16:35:58 DBG: [10320] [13112] Could not find the specified file in DefaultSettingsParser::parse()
2019/09/09 16:36:17 DBG: [10320] [13112] Graphics driver requested by the user : Nitrous
2019/09/09 16:36:17 DBG: [10320] [13112] Graphics driver actually created in the viewports : null driver
2019/09/09 16:36:20 INF: [10320] [13112] CORONA: Corona is up and running. Corona version: 4, netrender mode: on, slave mode: off, quiet mode: on, Max gamma (display/input/output): 2.2/2.2/2.2
2019/09/09 16:36:25 INF: [10320] [13112] Autodesk 3ds Max Security Tools is active via configuration settings
2019/09/09 16:36:25 INF: [10320] [13112] ALC Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2019\applicationplugins\3dsmaxsecuritytools\contents\win64\scripts\ALC_SecurityTool.ms)
2019/09/09 16:36:25 INF: [10320] [13112] CRP Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2019\applicationplugins\3dsmaxsecuritytools\contents\win64\scripts\CRP_SecurityTool.ms)
2019/09/09 16:36:26 INF: [10320] [13112] ADSL Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2019\applicationplugins\3dsmaxsecuritytools\contents\win64\scripts\ADSL_SecurityTool.ms)
2019/09/09 16:36:36 DBG: [10320] [13112] Starting network
2019/09/09 16:36:39 DBG: [10320] [13112] Calling NetRenderPreLoad
2019/09/09 16:36:39 DBG: [10320] [13112] in NetWorkerPreLoad. jobFile: ; jobname: C:\Users####\AppData\Local\Thinkbox\Deadline10\slave\lertcon01\jobsData\5d739b7691909138c4c2facc\maxStartup\0\deadlineStartupMax2019.max
2019/09/09 16:36:39 DBG: [10320] [13112] in Init. jobFile: ; jobname: C:\Users####\AppData\Local\Thinkbox\Deadline10\slave\lertcon01\jobsData\5d739b7691909138c4c2facc\maxStartup\0\deadlineStartupMax2019.max
2019/09/09 16:36:39 DBG: [10320] [13112] in Init. calling nrGetIface. jobToSend: C:\Users####\AppData\Local\Thinkbox\Deadline10\slave\lertcon01\jobsData\5d739b7691909138c4c2facc\maxStartup\0\deadlineStartupMax2019.max
2019/09/09 16:36:39 DBG: [10320] [13112] in NetWorkerPreLoad. curJobname: C:\Users####\AppData\Local\Thinkbox\Deadline10\slave\lertcon01\jobsData\5d739b7691909138c4c2facc\maxStartup\0\deadlineStartupMax2019.max; init: 0
2019/09/09 16:36:39 DBG: [10320] [13112] in NetWorkerPreLoad. calling PostInitMessageSystem()
2019/09/09 16:36:39 DBG: [10320] [13112] in NetWorkerPreLoad. srv_pid: 0
2019/09/09 16:36:39 DBG: [10320] [13112] leaving NetWorkerPreLoad. LoadLib()
2019/09/09 16:36:39 DBG: [10320] [13112] NetRenderPreLoad passed
2019/09/09 16:36:51 INF: [10320] [13112] SYSTEM: Production renderer is changed to Scanline Renderer. Previous messages are cleared.
2019/09/09 16:36:52 DBG: [10320] [13112] Interface8::LoadFromFile(C:\Users####\AppData\Local\Thinkbox\Deadline10\slave\lertcon01\jobsData\5d739b7691909138c4c2facc\maxStartup\0\deadlineStartupMax2019.max)
2019/09/09 16:36:52 INF: [10320] [13112] Starting to load file: C:\Users####\AppData\Local\Thinkbox\Deadline10\slave\lertcon01\jobsData\5d739b7691909138c4c2facc\maxStartup\0\deadlineStartupMax2019.max
2019/09/09 16:36:53 DBG: [10320] [13112] WARNING: The Populate data is missing on your system.
2019/09/09 16:36:53 INF: [10320] [13112] Done loading file: C:\Users####\AppData\Local\Thinkbox\Deadline10\slave\lertcon01\jobsData\5d739b7691909138c4c2facc\maxStartup\0\deadlineStartupMax2019.max
2019/09/09 16:36:53 DBG: [10320] [13112] Interface8::LoadFromFile(C:/Users/####/AppData/Local/Thinkbox/Deadline10/slave/lertcon01/jobsData/5d739b7691909138c4c2facc/19242-F15-WestEdge-OFFICE FLOORS-MASTER-HW02.max)
2019/09/09 16:36:53 INF: [10320] [13112] Starting to load file: C:/Users/####/AppData/Local/Thinkbox/Deadline10/slave/lertcon01/jobsData/5d739b7691909138c4c2facc/19242-F15-WestEdge-OFFICE FLOORS-MASTER-HW02.max
2019/09/09 16:37:22 INF: [10320] [13112] [V-Ray] ============================================================
2019/09/09 16:37:22 INF: [10320] [13112] [V-Ray] Console created, V-Ray Adv 3.70.01 for x64 from Apr 16 2019, 01:41:51
2019/09/09 16:37:22 INF: [10320] [13112] [V-Ray] ============================================================
2019/09/09 16:37:22 INF: [10320] [13112] [V-Ray] Compiled with Intel C++ compiler, version 16
2019/09/09 16:37:22 INF: [10320] [13112] [V-Ray] Host is 3ds Max, version 21
2019/09/09 16:37:22 INF: [10320] [13112] [V-Ray] V-Ray DLL version is 3.70.01
2019/09/09 16:39:39 DBG: [10320] [13112] Graphics driver requested by the user : Nitrous
2019/09/09 16:39:39 DBG: [10320] [13112] Graphics driver actually created in the viewports : null driver
2019/09/09 16:39:40 INF: [10320] [13112] Done loading file: C:/Users/####/AppData/Local/Thinkbox/Deadline10/slave/lertcon01/jobsData/5d739b7691909138c4c2facc/19242-F15-WestEdge-OFFICE FLOORS-MASTER-HW02.max
2019/09/09 16:39:40 INF: [10320] [13112] SYSTEM: Production renderer is changed to V-Ray Adv 3.70.01. Previous messages are cleared.
)
at Deadline.Plugins.PluginWrapper.RenderTasks(String taskId, Int32 startFrame, Int32 endFrame, String& outMessage, AbortLevel& abortLevel)

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Type

RenderPluginException

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Stack Trace

at Deadline.Plugins.SandboxedPlugin.d(DeadlineMessage azg)
at Deadline.Plugins.SandboxedPlugin.RenderTask(String taskId, Int32 startFrame, Int32 endFrame)
at Deadline.Slaves.SlaveRenderThread.c(TaskLogWriter adq)

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Did you manage to track down what was causing this?

@j_man Are you having different V-ray versions setup on your workstation/server and your render node.? We have seen this before when Deadline tries to use an older version of V-ray to render a V-ray Next job.

If this is the case, could you try submitting the same job using Vray 3.70.01 Workstation? This could confirm if it is caused by version mismatch on Vray installations, in which case upgrading the render nodes to Vray Next could be a solution.