Verification of 3ds max install hang

[im_thatoneguy]

This is peppering about every job on a handful of random slaves per job at startup.

[code]=======================================================
Error

Error in StartJob: The 3dsmax command line renderer, C:\Program Files\Autodesk\3ds Max 2014\3dsmaxcmd.exe, hung during the verification of the 3ds max install
at Deadline.Plugins.ScriptPlugin.StartJob(Job job, String& outMessage, AbortLevel& abortLevel)[/code]

0: Task timeout is disabled. 0: Loaded job: L3Q_BTY_MP0030_PRVZ_A01.01 (5281338ab5b7e15c74b8dd86) 0: Successfully mapped W: to \\192.168.94.101\working\ 0: Successfully mapped T: to \\192.168.94.101\tools 0: Successfully mapped M: to \\192.168.94.101\Maps\ 0: Error mapping O: to \\nas\nas\offline: The specified network password is not correct. 0: Successfully mapped R: to \\nas\nas\archive 0: INFO: Executing plugin script C:\Users\renderadmin\AppData\Local\Thinkbox\Deadline6\slave\RENDER-I7-05\plugins\5281338ab5b7e15c74b8dd86\3dsmax.py 0: INFO: About: 3dsmax Plugin for Deadline 0: INFO: The current environment will be used for rendering 0: INFO: Start Job called - starting up 3dsmax plugin 0: INFO: Rendering with 3dsmax version: 2014 0: INFO: Not forcing a build of 3dsmax because version 2014 and later is 64 bit only 0: INFO: Rendering with executable: C:\Program Files\Autodesk\3ds Max 2014\3dsmax.exe 0: INFO: Checking registry for 3dsmax language code 0: INFO: Language code string: ENU 0: INFO: Language sub directory: en-US 0: INFO: Fail on existing 3dsmax process: 0 0: INFO: Load 3dsmax timeout: 1000 seconds 0: INFO: Start job timeout: 1000 seconds 0: INFO: Progress update timeout: 8000 seconds 0: INFO: Progress update timout disabled: 0 0: INFO: Kill ADSK WSCommCntr*.exe process: True 0: INFO: Slave mode enabled: 1 0: INFO: Silent mode enabled: 0 0: INFO: Local rendering enabled: 1 0: INFO: Running render sanity check using 3dsmaxcmd.exe

[MikeOwen]

Typically, this means that Backburner isn’t installed correctly on the system. If you go to a DOS prompt and type:

cd "C:\Program Files\Autodesk\3ds Max 2014" 3dsmaxcmd

do you get a result like this?

11/11/2013 21:45:53 PM;  Error opening scene file: "C:\Program Files\Autodesk\3ds Max 2014\"

If not, the latest standalone version of Backburner can be downloaded from ADSK support website. Also, if this is a brand new install of Max2014, it would be worth checking you have the latest SP3 installed and that in GUI mode it boots up ok? (30 day eval is fine for checking)

[im_thatoneguy]

Well it’s not preventing the machines from rendering. It only does it on the first task of a job.

[rrussell]

Did this just start happening? If so, were there any changes make to the farm (ie: 3dsmax update, windows update, etc)? Have you tried restarting the machines to see if that helps?

If it’s been going on for a while, maybe try upgrading to the latest version of backburner to see if that helps.

Cheers,

• Ryan