911 - Requesting help from support for UBL Licenses

[sbissonnette0]

Just found this post that seems to be exactly our problem

UBL purchases are missing from the server

We have seen an issue with some customer’s UBL purchases not mapped properly to their server account. You will see that the gauge percentage doesn’t match the consumed /mapped ratio if the purchase is not mapped to the cloud license server. In the render log, you would see the below error message from the UBL usage: not enough credits for <deadline-ubl-product> License Forwarder registration failed We have raised an issue with our service provider and working with them to fix it. For now, we …

@karpreet I’m just not sure what to put under the Map Add-ons “Qty to Add”