911 - Requesting help from support for UBL Licenses

[sbissonnette0]

Hello!

We are quite in a rush and are requesting help from Thinkbox/Aws support but we didnt had any answers yet. Some I’m poking here to give visibility to support team:

During my testing, our Spot Instance raised the errors:

2025-04-18 14:25:16:  Licensing Error: Info: Throttled Communication; 7.62 s remaining
2025-04-18 14:25:16:  Licensing Error: Info: Throttled Communication; 7.62 s remaining
2025-04-18 14:25:16:  Licensing Error: Not enough credit for deadline-houdini
2025-04-18 14:25:16:  Could not checkout UBL credits for "houdini".

2025-04-18 14:25:16:  Licensing Error: Info: Throttled Communication; 7.62 s remaining
2025-04-18 14:25:16:  Licensing Error: Info: Throttled Communication; 7.62 s remaining
2025-04-18 14:25:16:  Licensing Error: Not enough credit for deadline-redshift
2025-04-18 14:25:16:  Could not checkout UBL credits for "redshift".

But the thing is: our Customer Portal shows we have more than enough credits.

Houdini

Period: Apr 14, 2025-May 14, 2025
Usage: 160,490 Minutes (74%)
Entitled: 216,000
Overage: 0
Interval/Reset: 1 Month/Never

Redshift

Period: Apr 14, 2025-May 14, 2025
Usage: 155,457 Minutes (72%)
Entitled: 216,000
Overage: 0
Interval/Reset: 1 Month/Never

Please help

[sbissonnette0]

Just found this post that seems to be exactly our problem

UBL purchases are missing from the server

We have seen an issue with some customer’s UBL purchases not mapped properly to their server account. You will see that the gauge percentage doesn’t match the consumed /mapped ratio if the purchase is not mapped to the cloud license server. In the render log, you would see the below error message from the UBL usage: not enough credits for <deadline-ubl-product> License Forwarder registration failed We have raised an issue with our service provider and working with them to fix it. For now, we …

@karpreet I’m just not sure what to put under the Map Add-ons “Qty to Add”

[sbissonnette0]

We were able to fix this issue by following the thread I mentionned previously.

After that we needed to update the CA certificates because of this Thread:
https://forums.thinkboxsoftware.com/t/new-certificate-files-required-for-usage-based-licensing-ubl-on-macos-windows-and-linux/33355/4

[sbissonnette0]

We are still having issues with UBL licenses

We are having these logs:

2025-04-21 14:52:36:  Licensing Error: Processing Error: Error: Code:1879048220 Message:"[1,7E3,4,0[7000001C,71000034,250137]]
2025-04-21 14:52:36:  Server was not able to process request correctly." Description:"Server was not able to process request correctly." SystemCode:1895825460 BackOfficeDescription:"Back office server error."
2025-04-21 14:52:36:  Licensing Error: Feature not found in trusted storage -- Throttling feature for 3 s
2025-04-21 14:52:36:  Licensing Error: Server Status: Code:55 Type:public Details:Desired features ignored.
2025-04-21 14:52:36:  [1,7e3,4,0[70000001,0,120b028c]] One of the input parameters is bad.
2025-04-21 14:52:36:  Licensing Error: Info: Throttled Feature; 3 s remaining
2025-04-21 14:52:36:  Licensing Error: Not enough credit for deadline-redshift

[jarak]

We haven’t used the aws cloud spot fleet in a while and we’re still on v10.3.x. Justin’s article said to upgrade to 10.4.0.13 if possible. I wonder if you’re still on a version < 10.4.0.13, do you need to update the certs on the license forwarder as well?

[sbissonnette0]

We updated the certs file everywhere.

At first we were able to get licenses for 10 minutes, and after that we had the error log mentionned previously.

I’m really starting the believe there are some discrepancy between our credits and what we see on our Customer platform…

[jarak]

A couple years ago, one of the support peeps posted a script to query UBL. Does that match up with what the customer UI displays?

A Script to List Available Licenses from UBL Servers

Update April 14, 2024: With the release of AWS Deadline Cloud, there’s a new pay-as-you-use version of UBL you can set up. More details in this thread. It should help ease the amount of manual work required to render your workloads on AWS. Hey all! I learned recently that it’s possible to talk to the backing servers for UBL to get how many features are available. While I can’t say when it will make it into Deadline’s Monitor I can say that the example script works well and is only able to inte…

[sbissonnette0]

Yes we used it to make our own Notification system when we run out of credits.

At the moment, the numbers are matching what we see on the Customer portal…