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Deadline Monitor UI errors and fails to load

Hello, I am having an issue were Deadline Monitor’s UI is failing to load. Running Windows 10 with Deadline 10.1.12.1. The below screenshot shows what’s happening, and clicking any menu buttons throw errors. Here’s the relevant portion of the log file when starting Monitor:

2021-07-09 10:53:09: Time to synchronize plugin icons: 1.015 s
2021-07-09 10:53:09: Traceback (most recent call last):
2021-07-09 10:53:09: File “UI/Forms/MainWindow.py”, line 370, in init
2021-07-09 10:53:09: File “UI/Forms/MainWindow.py”, line 2300, in addMenuCommands
2021-07-09 10:53:09: File “UI/Forms/MainWindow.py”, line 2432, in addToolsCommands
2021-07-09 10:53:09: File “C:\thinkbox-conda\conda-bld\deadline_1606507146502\work\DeadlineProject\DeadlineUI\Commands\MonitorCommands.py”, line 1624, in init
2021-07-09 10:53:09: Exception: Key not valid for use in specified state.
2021-07-09 10:53:09: at Deadline.Applications.Identity.IdentityContext.e()
2021-07-09 10:53:09: at Deadline.Applications.Identity.IdentityContext.d()
2021-07-09 10:53:09: at Deadline.Applications.Identity.IdentityContext…ctor()
2021-07-09 10:53:09: at Deadline.Applications.Identity.IdentityContext.<>c.a()
2021-07-09 10:53:09: at System.Lazy1.ViaFactory(LazyThreadSafetyMode mode) 2021-07-09 10:53:09: at System.Lazy1.ExecutionAndPublication(LazyHelper executionAndPublication, Boolean useDefaultConstructor)
2021-07-09 10:53:09: at System.Lazy1.CreateValue() 2021-07-09 10:53:09: at System.Lazy1.get_Value()
2021-07-09 10:53:09: at Deadline.Applications.Identity.IdentityContext.GetInstance()
2021-07-09 10:53:09: Time to initialize main window: 141.000 ms
2021-07-09 10:53:09: Main Window shown
2021-07-09 10:53:09: Traceback (most recent call last):
2021-07-09 10:53:09: File “UI/Forms/MainWindow.py”, line 446, in showEvent
2021-07-09 10:53:09: AttributeError: ‘MainWindow’ object has no attribute ‘updateTimer’
2021-07-09 10:53:09: Time to show main window: 15.000 ms

This seems to be an issue with Windows user profiles as creating a new Windows user profile on the computer allows Monitor to load perfectly, however I want to avoid needing to create new user accounts for everyone… Uninstalling and reinstalling Deadline Client does not solve the issue and updating Deadline versions doesn’t work either. The result looks similar to what happened in this thread. Got this error when launching Monitor

Is there a way to resolve this issue without needing to create new Windows user accounts?

Thanks

Hey did you manage to find a resolve for this? I have just encountered this exact problem.

Kind Regards,

1 Like

Hey I also have encountered this exact issue :smiling_face_with_tear:

If you go to View->Reset layout does that return the Monitor’s elements?

If it doesn’t, which version of Deadline are you running?

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