Yep! The New Ticket System in 2020!
Our old system OSTicket has a little flag that tells us where the ticket was made, so we let everyone who had an active ticket that was made through the web interface know that a swap was happening. But if the ticket was made by email, we didn’t let you know as that’ll keep working till mid-April (assuming no surprises). Seems a couple of folks created a ticket by email, then started using the web interface, which we hadn’t really accounted for.
So you can either reply via email, or start up a new ticket at http://support.thinkboxsoftware.com/. We don’t have a nice way to import a ticket’s history but we’re keeping the OSTicket system around for a bit to refer back to.
Hopefully we can keep this transition as smooth as possible!